Shipping & Returns
Free ground shipping and free handling on all orders over $120.00 in the 48 contiguous states
SHIPPING TO CANADA
Shipping: FedEx International Priority or FedEx International Economy (Duty and Taxes will be your responsibility).
For orders to Alaska, Hawaii we offer USPS Priority Mail shipping to save you money in addition to FedEx express delivery options. We cannot ship spa chemicals to Alaska or Hawaii
NOTE: Alaska Hawaii shipping is not Guaranteed for Next Day, 2nd Day or 3 Day.
No sales tax unless being delivered to a California address. Our tax rate is 8.5%
If you should need to return an item all qualified returns must follow RMA return procedures.
- All returns must be made within 30 days of invoice date.
- You must get an RMA before returning an item (NOT ALL ITEMS ARE RETURNABLE)
- All qualified returns will incur a 25% re-stock fee, unless a mistake was made by Spa Parts Depot or the part ordered was incorrect and the intent is to order the correct part.
- All authorized returns must be shipped prepaid and carefully boxed.
- You may use any carrier, but we highly recommend insuring your return and get a tracking #.
- Shipping charges will only be refunded in the event of a Spa Parts Depot error
- Used items
- Special orders
- Pumps & Motors are not returnable unless the wrong pump/motor was order and a new one is order to replace it